Prioritize customer needs and satisfaction, and focus on the customer’s perspective
We are responsible for product quality and ensure that the product’s performance is stable, reliable, and safe.
Establish a rapid response mechanism and clearly define service response times.
eaturing specialized technicians and a dedicated service team to offer customers professional, authoritative technical support and guidance.
Strive to build trust with our customers through honest business practices.
Through customer feedback and analysis of service data, we continuously draw lessons and make adjustments.
Our technical support team is a professional, efficient, and responsible group committed to providing comprehensive technical support and services to customers, ensuring that they enjoy a smooth and stable experience while using our products or technologies.
Position: Technical Support
Position: Technical Support
Position: Technical Support
Position: Technical Support
Upon receiving a service request call, respond to the customer within 15 minutes. Have someone arrive at the customer’s location within 2 hours. Resolve the customer’s issue within 1 day (24 hours). Resolve the customer’s complaint within 2 days (48 hours). Address any remaining issues within 7 days.
The standard warranty period is 1,000 hours or one year. If there is a special warranty agreement in place, the warranty period will be governed by the terms of that agreement.
The number of service personnel will be adjusted accordingly based on the number of equipment units and the coverage area, ensuring that your equipment receives the highest quality and fastest after-sales service anywhere.
We have clear requirements regarding the timeliness of our services, with a requirement to resolve equipment malfunctions within 24 hours. There is also a rigorous evaluation system in place for the timeliness of service by our engineers. We will arrange for headquarters technicians to provide timely after-sales service for you.
