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Technical Support

From selection to recycling · Global integration guarantee

rapid response
0 min
Closed loop solution
0 h
Extended warranty for structural components
0 years

Full process service system

PRE-SALES

  • Working condition survey and equipment selection
  • Based on the requirements of homework height, load capacity, site, and chassis, recommend the optimal model
  • Covering high-altitude vehicles/truck mounted cranes/car cranes/spider cranes
  • Customized solution design
  • Support customization of body size, turning radius, anti-corrosion, dustproof, low-temperature start, left and right rudder, etc
  • Training and delivery
  • Provide operation manual, safety regulations, and basic maintenance points
  • Home delivery, on-site debugging, complete machine acceptance, and establishment of archives

IN-SALES

  • Order Performance Tracking
  • Production progress, quality inspection, logistics, customs declaration, and clearance can be traced throughout the entire process
  • Professional installation and debugging
  • Standardized debugging of boom system, hydraulic system, safety system, and electrical control system
  • On site practical training
  • Operation, daily inspection, emergency response, simple troubleshooting
  • Data delivery: complete manual, warranty card, certificate of conformity, spare parts list

AFTER-SALES

  • Warranty and Three Guarantees Service
  • 1 year/2000 hour warranty for the entire machine
  • 2-year warranty for key structural components
  • Free repair/replacement for quality issues
  • Quick repair service
  • 24/7, year-round
  • Domestic arrival takes 2-12 hours; Overseas 48 hour response time
  • value-added service
  • Equipment extended warranty, major repairs, and remanufacturing
  • Mobile phone evaluation, recycling, and exchange
  • Financial consulting and logistics support

After-sales Commitment

The whole machine has a 1-year/2000 hour warranty, and key structural components have a 2-year warranty.

The three guarantee service covers free repair and replacement, and provides unconditional protection against non-human faults.

CONTACT US

Technical Support System

Remote technical support

Quickly locate through videos, data, and fault codes. 24/7 WhatsApp and email support.

On site Technical Center

New machine delivery training, fault repair, regular inspections, and safety load testing. Support extremely hot and cold working conditions.

Professional talent training

Complete set of maintenance SOP, operating procedures, and troubleshooting manual. Covering the entire hydraulic and electrical system.

Safety and quality inspection

Torque limit, anti overturning protection, emergency descent system detection. CE/Customs/Inspection full document support.

Product upgrade and optimization

Remote software refresh and feature configuration improvement. Continuous improvement design based on practical feedback.

Whole life cycle management

Establish equipment records from selection to scrapping. Provide remanufacturing and evaluation services for mobile phones.

Global Network · Local Speed

Three level linkage response system

  • Headquartered in Jining, Shandong, China, covering the core area and arriving on-site within 2-12 hours
  • Overseas coverage includes Russia, the Middle East, Southeast Asia, Central Asia, Africa, and Latin America (with mature Indian agents in operation)
  • Online support+local services+headquarters expert cluster, 7x24h standby

Respond and initiate solutions within 48 hours overseas – emergency services are quickly accessible

Global Collaboration · Benchmark Response

From export customs clearance to overseas services, the entire chain is seamless; International exhibitions and project adaptation. Provide compliance certification, CE documents, and worry free customs clearance.

Global delivery time for original spare parts: 48 hours domestically/7-15 days overseas (emergency air freight fast track)

Service guarantee advantages

Faster response

15 minute response time, 24-hour closed-loop

Better cost

Original factory quality+reasonable price, reducing TCO

Customize stronger

Deep adaptation to extreme working conditions such as high temperature/cold/anti-corrosion/explosion-proof

whole life cycle

From selection to recycling, one-stop asset management

Global accessibility

Full support for export/customs declaration/overseas services

Instantly connect with a global team of experts

Whether your device is located in a mine or in the city center, our technology network is here to protect you. 24-hour response, choose lifetime protection.

EMAIL SUPPORT

info@cranefortruck.com

OFFICIAL SITE

www.cranefortruck.com

EMERGENCY HOTLINE

+86 17853735607

A dedicated person is responsible for complaints and suggestions, and will respond and handle them within 24 hours